Withdrawal within 14 days of delivery
- A buyer who entered into a sales contract outside of his business activities as a consumer, has the right to withdraw from the sales contract.
- The deadline for withdrawal from the contract is 14 days
- Fill in the form available for download HERE: https://docs.google.com/document/d/1-Fsv_CCxo0Xks1_aD3hqHpvDGebxBn_v/edit?usp=sharing&ouid=112409638088739098546&rtpof=true&sd=true
- If you have your own form, use that. Pack carefully the goods you want to return to prevent them from damage and together with the form, send the goods back within the time limit to the address: Ketom Impex s.r.o., Kruhova 239/5, Usti nad Labem, 40001, Czech Republic.
- Such a package cannot be cash on delivery; we refund money to the indicated bank account and if the goods were paid for with a card, we refund directly to the card used for payment. Goods sent cash on delivery cannot be accepted and thus, such a return package cannot be considered as delivered within the specified deadline.
- You can only return the products that are not suitable for you. So you do not have to return all products.
- If you do not wish to return the money, you can choose other goods. Therefore, please send us a message.